IT Consulting

Strategic Approach to IT Consulting

Updated: September 29, 2026

Most consulting pages describe an ideal. This one describes how we actually decide what to take on, what we refuse, and how you can check any of it before you talk to us.

What We Believe

Boring infrastructure is the goal, not a compromise

The best outcome of an engagement is that nobody thinks about the infrastructure afterwards. That usually means fewer moving parts, not more: a well-tuned single host beats a half-understood cluster, and a CI/CD pipeline your team can read beats a clever one they cannot. We reach for Kubernetes when the workload needs it, and we say so plainly when it does not. Why boring is the target, not the compromise →

Measure before you change anything

“It's slow” is a symptom with a dozen possible causes, and the expensive mistake is to start upgrading hardware before you know which one you have. We profile first — see our write-up on end-to-end request profiling for what that looks like in practice — and the same discipline applies to capacity planning and downtime investigations. Why we profile before we touch anything →

A backup you have never restored is not a backup

The two areas where we are least flexible are backup and recovery and disaster recovery planning, because both fail silently and both fail at the worst moment. A restore that has been run end to end, on a real target, with the elapsed time written down, is worth more than any amount of documentation about one. What a real restore drill checks →

You should be able to run it without us

We treat handover as part of the work rather than as a closing formality. That means infrastructure as code over undocumented manual steps, credentials and access in your control from day one, and no component whose behaviour only one person understands. An engagement that ends with a dependency on us has failed on its own terms. How we make handover a deliverable →

Who We Work With

We serve startups, small and medium-sized businesses, and engineering teams inside larger organizations — typically where there is real infrastructure but no dedicated infrastructure person, or where there is one and they are overloaded. On-site or remote, in Bulgarian or English.

We are a good fit when the problem is concrete and the outcome is checkable: a migration with a cutover date, a pipeline that has to build and deploy, a recovery plan that has to be tested, a server that has to stop falling over. We are a poor fit for open-ended staff augmentation, and for work where the decision has already been made and only a signature is wanted — in both cases we will say so rather than take the engagement.

How Engagements Run

  1. Discovery call — free, no obligation, usually under an hour. Current setup, what hurts, what the deadline is.
  2. Written scope — what we will do, what we will not, what we need from you, and what “done” means. If we think the work is unnecessary, this is where we say it.
  3. Fixed price or ongoing — a bounded project (a migration, a server setup, a pipeline rollout) is quoted as a fixed fee; continuing work is a support arrangement. See the revenue model for the detail.
  4. Delivery, then handover — the consultant who scoped the work is the one doing it. No handoff to a junior after signing, because there is no bench to hand off to.

Evidence, Not Claims

Everything above is easy to assert, so we publish work you can inspect without contacting us first:

Where This Fits

This page is the strategy. The full business plan connects it to our day-to-day operations and pricing model. For the concrete list of what we deliver, go to the service offerings.